Customer Testimonials
Fantastic team. Nael Adas my salesman is excellent and this is my 3rd BMW from him.
I would say the service was amazing, the staff were amazing they told me every time there was an update on my car and told me exactly when I’m able to pick it up, the shuttle was also amazing friendly staff driving me back home and making a great conversation with me. The only reason why I’m giving it 4 stars rather then 5 is one problem, I already knew when taking a car to do a recall they will check other problems with your car so I mention that my speaker was having problems and wanted to see what ...
Mustafa helped get this amazing car, he did everything possible to make sure the car was delivered with no issues, which involved him coordinating some fixes. He made the car look good as new which makes the sale so much more memorable. I am really appreciative of Mustafa’s professionalism and will be buying more cars from him in the future. True story was I called in and got connected to a really rude sales person and was done with the dealership until Mustafa called and more than made up for the other incompetent degenerates, hopefully the dealership recognizes Mustafa’...
I had a great experience at Phaff BMW service center, thanks to the service advisor Casper. He was very professional, courteous, and attentive to my needs. He communicated clearly and promptly, and resolved my issue in a timely manner. He also showed me that he cared about me as a customer, and offered me the best possible solution. I was very impressed by his work ethic and customer service skills. I will definitely come back to Phaff BMW for any future service needs, and I highly recommend this center to any BMW owner who needs a reliable and friendly service. ...
Great service and response time. Very knowledgeable and friendly with flexible hours and easy access to boo booking appointments.
Our overall experience with Pfaff was very pleasant and professional. We would definitely purchase from this dealership again.
I worked with Dennis for my recent car purchase. He is an active listener and answered all my questions thoroughly, even the ones I didn't ask. He took my preferences and needs into consideration to find me a car that checked all the boxes. Throughout the whole process, he kept us both organized and made the process completely pain free. If you want to work with someone that will listen, take you seriously without pushing for just a sale, I would highly recommend Dennis. Best car buying experience ever.
One of the best dealerships in GTA and am highly recommend to work with them many thanks again
I went to Mississauga location about two months ago without knowing which model and which setup I should purchase. Thankfully, sals rep. Dennis Liu was super patient. He showed me different models and explained everything in details (yes I always have a lot of questions). The info he provided really speed up my decision process and I’ve picked up my vehicle recently. It was a great experience for me and Dennis deserves huge Kudos!
I had the pleasure of working with Diya on my lease swap, and I must say that my experience was nothing short of exceptional. Throughout the process she was professional and took time to listen to my preferences to ensure that I got into the car I wanted. As someone who is well versed all the processes at the dealership, she ensured that I felt confident with my purchase. I highly recommend Diya at Pfaff BMW Mississauga for anyone look who is looking for a top-notch car-buying experience.
Great Support and very accommodating to my needs. Looked after everything efficiently and made me feel important.
Appears they need a car wash upgrade.
Always support sales and after sales service. Sales person is as exceptional and did his best to meet our needs
If you’re bringing your car in for service try to get Jin as he’s one of the best service reps they have on staff. He’s super professional, courteous and most importantly he’ll go above and beyond to make sure you’re taken care off! (He’s taken care of me relentless over the last 10y so I’m sure he will do the same for you!)
Calling out Jason who is an outstanding service advisor. He is super attentive. Keeps you informed and stays on top of the work being done. I always wait and he makes sure I get looked after as quickly as possible
Dennis assisted me - he was engaging, friendly and extremely thorough. He explained packages and technical information re: the vehicles clearly and comprehensively. I would highly recommend Dennis to anyone looking to purchase or lease a BMW!
Excellent service! I want to express my gratitude and give a special thanks to Amit Khosla for his outstanding support throughout the process. He was instrumental in helping me choose the perfect car and went above and beyond in coordinating the delivery. I highly recommend their services and truly appreciate the exceptional level of customer care provided.
My car needed repairs. I drive a 2016 X1 I’m not ready to give it up it was perfect until all my sensors started going off 1 night while driving home from the hiway. I took it to mechanic in the area and finally brought it to Pfaf on Dixie. I dealt with Mark the service advisor who kept me up to speed and answered all my questions quickly and was very professional and most importantly took immediate control to make sure I would get my car back asap and in perfect condition again. I also dealt with Victoria who also ...
Dennis was amazing! 5/5 guy, and answered all my questions thoroughly.
Dennis is amazing, he understood what we were looking to get and find as a best fit for me! Highly recommended!
Great experience working with Mohamad Alalwi he was attentive and helpful throughout the process.
Dennis was very helpful and informative!
I searched for the vehicle I needed for 6 weeks by visiting many dealers. When I came to Pfaff and Dennis Liu started researching the vehicle I needed, I bought my vehicle in 1 day. He explained all the features of the vehicle to me and managed the process in a very high quality manner. When my husband comes to Canada, I come to your dealership for my second vehicle, I will find Dennis Liu and buy a vehicle from him again.
I have been going to Pfaff since I bought my suv in 2020. The service has been excellent and I would highly recommend this particular Dealership. I mostly deal with Victoria and she is a delight to deal with. She explains things very clearly and gives me options. All the staff I encountered are very friendly and greet you with a smile. I have another Dealership closer to home but I will always use PFAFF BMW.
Dennis is the best! 👍👍👍👏👏👏
The wonderful experience with Dennis to know my dream car at Pfaff BMW❤️
Felt so lucky getting helped by Dennis. I had so many questions and he answered them all!
Had a great experience buying a car from Dennis!
Dennis Liu is the best saleman
Dennis is an amazing salesman that takes the time to ensure his customers get exactly what they need and want. No more, no less. Highly recommend buying your next vehicle from him.
Dennis is super nice and polite! Would recommend everytime!
This is my 8th BMW! I love the brand and the service provided by Pfaff and Diya(Brand Ambassador) was absolutely incredible! I would highly recommend Diya and Pfaff.
Purchased a 330i from Dennis Liu. he was fast, efficient, transparent, and very trust worthy! Great experience and would recommend Dennis to everyone!
We had the best experience purchasing a car with Dennis! He was patient, knowledgeable, transparent, and always had a smile ear to ear! If you’re going to buy a car, go see Dennis from Pfaff BMW!
I recently had the pleasure of working with Diya and I must say, it was an exceptional experience. From start to finish, Diya demonstrated professionalism, expertise, and a genuine passion for her work.If you are looking for someone who will exceed your expectations and deliver outstanding results, Diya is the person for you. I am grateful for the opportunity to have collaborated with her and look forward to working with her again in the future.
Went to Pfaff BMW recently as a previous customer of theirs and was introduced with Diya. She answered all my questions knew exactly what I was looking and was able to send me listings in my price range It wasn’t too long before she found the car that was for me! My 2019 x3 She got it to the price I needed and had to ready to go for me. And when there were a few cosmetic things missed, she got that fixed right away . Went over the car interior with me and even took the time to program the ...
Go see Diya! She’s absolutely amazing. The buying process took my wife and I about two months and Diya showed nothing but class and professionalism throughout. Needless to say, we got the deal done. Thanks for everything, Diya! You’re nothing short of amazing! 20/10!! Definitely will do business together again. On a side note, there’s an absolutely stunning green M3 on the showroom floor. It’s been sitting there for a few months. Someone please buy it! It’s lonely! I wish I could afford it.
Had a great experience ordering an individual spec Velvet Blue M3 competition. Diya was my sales advisor and became more of a friend along the very long way. Order took 10 months from start to finish approximately and she kept me updated throughout. She even managed to capture a video of her running out to the delivery truck as it pulled into the dealership! I truly felt like she was in it with me along the way. After I took delivery she even provided my baby daughter an amazing bmw Motorsport outfit and was kind enough to throw in a few ...
Dennis was a great help in my hunt for a new vehicle. Very knowledgeable about the brand and about the group as well. Thank you for all your help and guidance again and again.
I had the best purchasing experience with Dennis Liu! He was patient, transparent, and always had a smile!
Friendly and professional staff. Great facilities and decent location. I’ve always be happy with the work they performed
Professional in dealing with the customers and provided all the details about the car with best sales offers
Jin is a great service advisor, quick precise and knowledgeable. I would always bring my car to the dealership as the quality and service and the sheer ease is well worth the minimal extra the cost
We recently purchased BMW X1 from PFAFF BMW in Mississauga. I had heard about BMW being the ultimate driving machine, but did not realise until we visited the Showroom. We were warmly greeted by Ms Diya Kurien and she explained in full details every feature of the BMW X1 and demonstrated how BMW can be an investment apart from being a luxury car. She explained the various prices which go with building your desired model and make up. We would highly recommend Ms Diya Kurien, who represented as the BMW Brand Ambassador made our experience a memorable one. Amazing Job ...
We came to BMW showroom Dixie location, and Jeremey was our sales representative very helpful and informed and then we were joined with there showroom manager Ron for further assistance and both were very pleasantly helpful we had our first BMW from Dixie branch and they made sure we had the best experience very pleased with there overall service. Highly recommend!
I can't say enough about the exceptional experience I've had with this dealership! Despite residing all the way in Bowmanville, Ontario, I've deliberately chosen this dealership as my automotive home. On each visit, whether for service, parts, or the pursuit of a new vehicle, I've consistently felt like a valued customer, and that kind of treatment goes a long way. Over the years, I've had the pleasure of purchasing multiple vehicles here, and it's solely due to the outstanding service I've received that this dealership remains my exclusive destination for all things BMW. ...
Mustafa Kasab.....an awesome gentleman. A great sales guy. Thank you for making the process so smooth and easy. All in all a very pleasant experience dealing with you.
Great service !! They took very good care of me and my car. Will definitely be back.
Very good experience whenever I go to this dealership. Friendly and very knowledgeable employees, quick services, right to the point problem solving.
We had an excellent experience buying an X5 with Mustafa. Excellent customer service, answered all of our questions, and went above and beyond to make everything go as smoothly as possible. If you're looking to buy a BMW, Mustafa is the guy to go to.
outstanding customer experiences - consistently fast/easy/friendly with timely communication each step of the way Pfaff BMW has nailed amazing experiences Kudo's to the team keep it going!
I recently visited Nael at Pfaff BMW to purchase a car. I received an honest, professional, and profound car knowledge. He provided a high level of customer service to satisfy me and my wife.. He devotes his time and effort without any rush to clear my doubt about deciding my next car purchase. It is not difficult at all to talk positively about Nael and his team. I am extremely satisfied and I am highly recommending him.
Nael's service during my BMW purchase was exceptional. His positive attitude, thorough follow-ups, and quick responses made the process a pleasure. He took the time to understand my needs, provided valuable insights, and ensured I found the perfect BMW. Nael's dedication to customer satisfaction was evident through his consistent communication and prompt assistance. Thanks to him, my car-buying experience was smooth and enjoyable.
Fast and friendly service. Needed a tire replacement and drive in off the street after calling for inventory. Parts was awesome help and service adviser (Jon) was very helpful and friendly. A great setup and location. Thanks for taking care of my last minute tire blow out. It was very busy, but glad they could fit me in in a reasonable timeframe.
Excellent experience from Nael very professional and helpful. know the value of great service. Would highly recommend him if you are looking for a new or used car.Thank you ! Pfaff Bmw.
I have a great experience when I buy my x5 and The bmw genuine also good.
I bought a used 2019 BMW X3 from the Sales Consultant Dylan Edminson. The x3 had some paint imperfections and not matching on the rear bumper and one of the rims had a big curb rash which I wasn't happy about. Dylan provided me with a great customer service and in a very professional manner and provided me with a loaner in the mean time till they fix up the issues. Dylan provided me an update and fast response regarding the progress.I highly recommend Dylan to anyone looking to purchase a bmw from Pfaff BMW
Had an awesome experience with my E46 M3. Service was less than quoted, the found a nail in my tire and did the work quickly and efficiently. I would highly recommend them as I left another BMW dealership for this one and have not been dissapointed.
Great work well organized and effiecent Knowledgable staff, great attitude friendly and helpful . Cheers well done
Had an awesome experience working with Amit Khosla and bringing home our BMW.
We had an awesome experience purchasing our 1st BMW at your showroom with Amit Khosla handling our purchase!
Lee is personable, knowledgeable and a joy to work with! We would highly recommend working with Pfaff.
I've been a customer of PFAFF BMW for years, and my recent experience with them has been nothing short of exceptional. Last month, I had the pleasure of working with Diya to purchase my 2024 X5M. From start to finish, Diya made the entire process seamless and enjoyable. She was attentive, patient, and went the extra mile to ensure that every detail was taken care of. Even when we encountered unexpected issues towards the end of the deal, Diya's dedication and professionalism shone through. She handled the challenges with grace and determination, going above and beyond to resolve ...
I had the pleasure of working with Melissa Kennedy twice over the last few months and she has always provided exceptional service. She patiently walked me through all my options and showed how much she cares for her clients. I haven't always had the best experience at this location but Melissa made up for it! Thank you so much!
We dealt with Mohamad Alalwi who was very knowledgeable, and was a pleasure dealing with him.
Amazing experience staff are very educated, Mohamad Alalwi is a true professional!! Will definitely tell friends and family about PFAFF BMW
I went for my rim refinishing for my 330i. They did amazing job and my rim looks like new. My SA Jin helped alot and took great care of process. Before and after pictures are attached
We got our bmw x3 from them. It was a pleasant experience. I must say Sean helped us with a great deal and on the day of delivery Stefan was amazinggg. He was there to help us with all the info regarding the features of the car setting up everything and guiding us to get the right protection plans for our car.Overall it was all just great. Thank you Sean and Stefan.
Great experience buying my first car. I walked into the dealership and met Nael - he was extremely professional and hospitable from beginning to end. Nael made sure to go through all the details of the car, ensured I was comfortable and gave me ample time to decide and make my decision - never once did I feel rushed into making a decision. Thank you so much Nael and the Pfaff BMW team for making my first car buying experience a great one!
Pfaff BMW exceeded my expectations with their outstanding service, and I couldn't wish for a better experience. Dominic Tan, the sales representative, demonstrated an exceptional level of professionalism and knowledge of the car in every aspect, making the entire process smooth, comfortable and fun. Their commitment to customer satisfaction truly sets Pfaff BMW apart, and I highly recommend them to anyone in search of a new vehicle.
What an outstanding experience at Pfaff BMW. Diya and Ash were amazing. I highly recommend you visit this dealer for all your BMW needs. Excellent and friendly service. I love my new car. Cyrus Cooper
Diya was very friendly and knowledgeable as we looked at the new BMW models.
I recently purchased a car pfaff bmw, I couldn’t be happier with my experience. The entire process was seamless. Top notch service from Nael.
The service I received here was great. I bought a new car and trade in my old car. Hasib shamsi helped us throughout the process and he make all this so easy for us. Even we have got new car within 4 days.
Smoothest car buying experience ever! Nael treated me with respect and made my purchase hassle free! Thanks again for my new vehicle Nael, you’re the best!!! Couldn’t be happier with my BMW X5!
Great experience with Nathan in parts. He was knowledgable, professional and answered all my questions. Got my parts and called with update in a timely manner. Much appreciated and keep up the good work!
My husband brought our car for service recently and we were offered a loaner vehicle to drive for the day, we are actually considering getting a new X1 now! The gentleman who helped us, showed us how everything worked inside (its a newer than our 2012 lol) - thank you to Arvinder and Jon for the great service!!
Recently purchased BMW X1... It's been a month, and I feel so much comfort and the vehicle is in a good shape though it's a pre owned vehicle. I really want to thank Stefan for walking us through and KT about the vehicle. Made us feel comfortable and did not put too much info about the vehicle and let us explore. Happy with his service. Also, I would like to thank Solomon for helping us get this vehicle in the first place.
Exceptional service! I have just taken my 4th BMW from Pfaff over the last 13 years. All my leases were handled by Lee expertly. This time, my lease involved a trade in, a buy out and a new lease. Lee took me thru this process professionally and seamlessly. Kudos to Pfaff and Lee.
Mustafa in pre-owned sales is personable and experienced in his trade. I highly recommend consulting with him if you are looking into a car. We had a few hiccups which were resolved as promised and he did everything in his power to ensure a smooth transaction. I also had my first service experience with Jon Ng and he was great; he mentioned he was new to Pfaff BMW; However he had a good grasp on the level of service required when servicing a clients vehicle. I certainly miss my good old 335is but this new x3 M40i is doing ...
Very professional and friendly service. Would highly recommend this dealership.
Everything about Pfaff has made me keep coming back. I'm on my 4th BMW. The 6 & the 3 will be serviced here from now on. You guys rock. Nael, Tony, Jason and the team...thanks so much. Davis.
Good Service, job was done as promised and completed before time. Excellent communication & Customer relation
Hasib and Stephan went above and beyond to make sure I had a great experience at their dealership. Love my new car, Thank You!
Parts Advisor, Chris is exceptional in his customer service skills and very knowledgeable about the brand! He is the key reason we continue to deal with Pfaff BMW Parts! Also, a big thank you to Ash for doing an amazing job managing this department!
5 stars is not high enough for the Mississauga BMW parts department. I have been dealing with Laura Serpe on a B2B level for the last 5 years. She has always gone above and beyond to make sure we get our parts as fast and efficiently as possible.
I had amazing experience purchasing my X2 BMW, welcoming environments and busy but I had a nice professional salesman Dennis that he helped me to easy my financial car. I love my car. Thank you Dennis
I recently had the pleasure of working with Mustafa when purchasing my 2nd car from this dealership. Mustafa provided exceptional service, demonstrating a high level of professionalism and expertise throughout the process. He took the time to understand my needs, answered all my questions patiently, and provided valuable insights to help me make an informed decision. Mustafa made the entire car buying experience smooth and enjoyable. His friendly demeanor and attentive nature made me feel comfortable and confident in my purchase. I highly recommend Mustafa to anyone in search of a car. Thank you, Mustafa, for going above and beyond.
A no doubt 5-star experience at Pfaff BMW. Though my purchase was a pre-own, non BMW vehicle, my sales rep Dylan tried his very best to take care of what the vehicle was missing and being so flexible during my super long test drive. I wanted to give a huge shout out to Dylan and everyone working in Pfaff BMW, keep it up!
We have had an amazing experience at PFAWW BMW. Dennis Liu is a professional sales agent. He is always patient, friendly and calm. He is also a very good listener and ready to answer our questions. We are very happy with our experience in PFAFF BMW.