Customer Testimonials
Pfaff BMW takes care of me! that is why i am loyal to Pfaff BMW
Great service and follow up. Personalized to meet the customer needs. Repeat buyer at this location and dealership.
Great service, good timing and very professional, please keep it up all the time. Thanks
Service was done smoothly by my service provider Jon Ng and best part is there was drop off and pick up.
service guy was awesome, very responsive to my request. finished work to my satisafaction. Keep it up Pfaff.
Sale and service are all very professional, helpful and friendly. I am pleased with this dealership
I have been a client of the dealership for the past 14 years. I have serviced all my vehicles through the facility. My recent visit was extremely unpleasant and disappointing, considering it a BMW dealership under PFAFF's umbrella. I was scheduled for a service and an engine light on February 27th, a Thursday. I dropped my vehicle off and, as expected, received a call from Jin, a service advisor, within a couple of hours, stating that the vent tank needs to be replaced to remedy the service engine light issue. It would cost $350.00 + $250.00 (diagnostic, which I was already aware of). ...
Great service from service advisor Jin. Consistent and friendly. Service was for rear suspension repairs under extended warranty and unfortunately took longer due to warranty company having to come out and do its own inspection due to the repair cost exceeding their threshold. Note that this was a second visit for related issues stemming from an original suspension repair back in December requiring additional back and forth to the dealership, which was not ideal. I am still monitoring the work that was completed to see if all the repairs fully solved the suspension failure.
They accommodate your needs, possibilities; they make effort to make you happy and feel appreciated
Dealership has taken care of my vehicles for over 12 years. I have had the same rep (Lee) throughout this term. Excellent customer service. Pfaff BMW has taken care of my needs and this is key to me.
Very professional and knowledgeable staff, especially Nael. Good inventory selection. Overall a very smooth and pleasant buying experience.
Jonathan has Excellent customer service and very knowledgeable. Jonathan answered my queries and he is honest and very helpful
Never deal with this BMW location as they higher the most unprofessional people on the face of earth. SYLEJMAN ZOGJANI Is the worst sales man I have ever experienced. I am surprised he works for such manufacture brand. He expects you to do as he says if not, he will show you attitude because you didn’t agree with him. It’s best to take your business else where . He is lucky there is no individual rating/review otherwise he would be the lowest rating salesman ever.
Never deal with this BMW location as they higher the most unprofessional people on the face of earth. SYLEJMAN ZOGJANI Is the worst sales man I have ever experienced. I am surprised he works for such manufacture brand. He expects you to do as he says if not, he will show you attitude because you didn’t agree with him. It’s best to take your business else where . He is lucky there is no individual rating/review otherwise he would be the lowest rating salesman ever.
I have shifted the service of my X1 to Pfaff because the service dept is more responsive and helpful that other dealerships. Mark and his team solved a mechanical issue for me and planned the work around my schedule. Very Professional and considerate.
Great reliable service, good communication, clean and modern facility, convenient location, comfortable waiting area and great coffee
Very professional. Good quality. Included price. Device and location. Friendly and courteous would recommend to all your family
Worst and incompetent adviser. Provides wrong advice. Incompetent technicians. DO NOT GO TO THIS CENTRE AS YOU WILL NOT GET THE RIGHT SERVICE. If I can give 000000 that’s what you get. The service manager had 000 customer service after speaking to him insisted on his theory and never listened to my concerns. The insinuation to speak to him for a possible solution is fake as his mind is made up. Such a horrible experience!!!
I highly recommend you visit Jeremy Kim at PFAFF BMW if you're looking to purchase a new or pre-owned vehicle. His professionalism and product knowledge can't be beat. Jeremy was thorough, patient and pleasant throughout the process. He took great care in making sure my car was in excellent condition before delivery. Never felt like he was working for the commission.
Fantastic people work here. Same rep Mustafa is the person to go to. Super easy going friendly and helpful
Friendly, experienced and knowledgeable salesmen. Not pushy and considerate of the features you want and need in your vehicle!
Victoria, Excellent knowledgeable customer service. Everything was right on time with the delivery and follow up. I really appreciate it
The facility is very clean and Jason was very helpful with my problems, will come back again.
Dylan the seller is being very helpful hi did show knowledge and understanding of my concerns and I’m very happy with his work I will recommend him and that dealership to anybody Thank You
great customer service!!! they were right on time with the delivery and follow up. I really appreciate it
Excellence service and very acknowledgeable advisors and tech’s. I highly recommend this dealer to anyone
Excellent and Quick service dealership. I will recommend this dealer to my friends. Hopefully, they will keep their service level.
Great service, quick response, good price. Very polite stuff, and excellent service in short time
They provided great service, friendly staff and are willing to work with the time you are available
Very professional and prompt in response. Test drive was arranged without a hassle and sales and delivery were top notch.
Very easy to deal with compared to the other BMW DEALERSHIP.S. It is also very accessible from where I live
Excellent dealership. Top rate service area. Knowledgeable Service Reps who keep you abreast of everything pertaining to your repair. I would recommend Pfaff BMW in a heartbeat.
Naush our Sales Rep is very knowledgeable, he showed us the vehicle we later bought and answered all our questions. Thank you Naush.
Excellent service, knowledgeable and attentive sales people, clean, comfortable and well appointed premises and great vehicles.
oil change done quickly and correctly, was able to wait and out of there in about an hour
Pfaff BMW provided us with a great car buying experience. We highly recommend this dealership and the staff we dealt with who were very professional and valued our business.
Customer service in Service department was excellent! Ride home was very helpful and appreciated. Service was done in reasonable time
Good Job Pfaff BMW Mississauga. I bought my BMW new from Pfaff and have been getting it serviced there since it new. It has always been an absolute delight every time I visit with excellent workmanship and hospitality provided by them.
I have gotten my car serviced from here and the experience has been excellent. The service has been thorough. Jason Azurin is professional. Highly recommend him.
I bought my BMW from Pfaff Mississauga and have been getting it serviced from them for the last 5 years. It has always been an absolute delight every time I visit with excellent workmanship and hospitality provided by them.
BMW dealership is very friendly however, they are dedicated to serve customers to the highest extent
WOAH CAN I JUST SAY I HAVE NEVER MET ANYONE THATS BEEN CAPABLE TO LISTEN! I walked in I knew what I wanted, what color, what option, and what payment. Naush my salesperson is beyond exceptional. If you haven’t noticed everyone is only willing to sell you a car. However I worked to hard to spend my money on just any dealership, just any salesperson. Naush was willing to stay patient and provide me a tailored experience. Thank you. Naush. I love my 2023 BMW X5 COMP.
Exceptional experience at this dealership, thanks to Naush! He was incredibly knowledgeable, patient, and attentive throughout the entire process. Naush went above and beyond to ensure I found the perfect car, and his professionalism made the buying experience smooth and enjoyable. Highly recommend this dealership, especially with Naush as your sales representative!
Nael was amazing to deal with. Very knowledgeable, patient and willing to meet all of our needs. The dealership provided a pleasant sales experience from start to finish. Would highly recommend!
Exceptional Service from Jeremy at BMW - Pfaff Mississauga 10/10 I cannot express enough gratitude for Jeremy's exceptional service at BMW - Pfaff Mississauga. From the moment I walked in, Jeremy's professionalism and warmth made me feel instantly comfortable. His extensive product knowledge was evident as he guided me through the various options, patiently addressing all my queries. What truly sets Jeremy apart is his unwavering dedication to customer satisfaction. He went above and beyond, ensuring that every aspect of my experience was seamless. His punctuality and follow-up were commendable, demonstrating his commitment to excellence. Jeremy's genuine care ...
Dealership is well organized. JIn was my service advisor and was fantastic. Car was reaady on time as promised
I recently had the pleasure of working with Naush and I must say, the experience was exceptional from start to finish. From the moment I walked into the dealership, Naush greeted me with professionalism and a warm smile, making me feel both valued and respected. Throughout the car-buying process, Naush demonstrated a deep knowledge of their inventory and was able to answer all my questions with clear and insightful responses. What impressed me most was his genuine interest in understanding my needs and preferences, ensuring that the vehicle I selected was the perfect match for me. Naush's approach is ...
I HAD AN ABSOLUTELY AMAZING EXPERIENCE WITH NAUSH he was very helpful and knowledgeable about the X3 I was looking for from the beginning to end was justice, I highly recommend NAUSH when buying a BMW !!! Great person best of the best ! He really gave me the BMW experience.
From initial viewing on autotrader and the company website, to first contact with sales professional Dennis, I am thrilled with every aspect of our Pfaff BMW experience. Our purchase was nothing extraordinary compared to most, but we were still shown the same level of service & value by Dennis. He knows his stuff, and did everything we requested and then some to make sure we were happy driving away- All the way from Nova Scotia
just recently made a deal with Jeremy from this dealer ship, was the most smoothest delivery and transaction i have ever made, will definitely be choosing this dealer ship again and most importantly working with jeremy, great service super happy with how things went 🙌🏻
I walked into the BMW dealership with high expectations and a desire for a premium car-buying experience. And that is exactly what’s being delivered so far with Naush! He listened attentively as I expressed my preferences and needs, taking note of every detail to ensure a personalized experience. With Naush's suggestion he introduced me to the BMW X3 M40i, a powerful and stylish SUV that exceeds my expectations. Naush's extensive knowledge about the vehicle is what gained my confidence enough to seal the deal.
I recently had an amazing and stress-free experience of buying an used car from Sylejman Zogjani at PFAFF BMW. Sylejman is a professional staff, very friendly and knowledgeable. He provided me with a high level of after-sale services, appreciated for the complementary loaner car
Professional sale staff, very friendly and knowledgeable, stress-free to talk to Sylejman Zogjani. After-sale service is great. appreciated for the complementary loaner car.
I had a wonderful experience with Nael. He is a true professional. I also had the pleasure of dealing with Phil who was equally as wonderful to deal with.
I've bought 3 vehicles here this year and Mustafa was nothing short of amazing. I have bought a lot of vehicles in my time and Mustafa was by far the best salesperson I've ever encountered. If you are looking to purchase a vehicle, look no further because Mustafa is your guy. He made my son and I feel very welcome as soon as we came through the door. We are looking forward to our next purchase from this dealership. Thanks again Mustafa! -Cedric & Torrell Richards
I received excellent service , Dylan was so helpful in finding my perfect car.
My girlfriend recently purchased her first car, a BMW X2, from Pfaff BMW and we had an outstanding experience! Lee Hui, our sales representative, was exceptional throughout the entire process. He attentively listened to our needs, recommended the perfect car model and warranty coverage, and meticulously explained the pricing breakdown, ensuring complete transparency! Lee's profound knowledge of BMW cars, features, services, and benefits was truly impressive. Unlike other salespersons who often resort to upselling, Lee remained patient and provided top-notch service. We feel fortunate to have had Lee assist us, and we're confident that we made the right ...
Great customer service and very efficient. Waiting area was very clean and the coffee was good
I recently purchased a 2010 A5 quattro from their used lot and had a great experience with Stefan. The service from the dealership was excellent and Stefan was able to answer any and all questions I had, as well as give great response times when I reached out to him over text. I highly recommend checking out Pfaff BMW.
Fantastic experience with Pfaff BMW Mississauga started with the incredibly attentive receptionist, Mena, who carefully listened (a bit complicated situation) and asked all the right questions, prompting the follow-up contact. The follow-up was just fantastic!! Chris demonstrated compassion, utmost professionalism, and knowledge, providing an ideal solution within minutes! Incredible service and overall experience!! We can't wait to pick up our new vehicle this coming Monday!! Thank You, Chris and PFAFF, for your seamless and outstanding service! And...the beautiful new vehicle delivery was just a continuation of the outstanding experience. Adam, delivery specialist, provided fantastic service and input! Overall- ...
Very happy they went above and beyond. Will definitely go back for my next service. And Jin was amazing.
Pfaff BMW are professional and knowledgeable. They make you feel comfortable and answer all your questions
A great operation and Naels is very honest.
Amazing service friendly staff and victoria the service rep is why I go to pfaff
This is my third BMW from Pfaff by Lee Hui, happy with the service and will keep come to buy again to Pfaff BMW.
Jeremy Kim is the best!!!
My dad and I recently bought a CPO (pre-owned) 2020 BMW 330i from PFAFF. I have nothing but positive things to say about their staff and the dealer. My salesman was Nael, he was extremely kind and easy to work with on the paperwork and negotiations. The car had some paint chips and a rock chip in the window, all of this was fixed. They also changed the brake rotors, and put a new front tire to make the tread match. My personal vehicle also included snow tires mounted on bmw rims, which was a huge bonus. Upon delivery of the ...
I recently came to this BMW dealership in need of parts for a 2016 M235i that I needed to work on for one of my customer's vehicles. I was very pleased with how organized and orderly that this dealership was the moment I walked in. I just wanted to thank Nathan Lawrence (Parts Advisor) for his exceptional and outstanding customer service. He was very respectful, knowledgeable and thorough with all of the parts that were needed for the job I had to get done. Once again thank you very much for your help and I will be back for ...
Great and timely service. Since the car took a little longer than expected i was provided with a complementary loaner. All around very positive experience
Today is a memorable day for me to pick my first BMW in Canada. Thanks for the arrangement from Lee Hui and Pfaff BMW, that makes the delivery so smooth, because of their professional, knowledgeable, passionate service.
Have purchased my last 3 cars at this dealership. Sales and service have been great. Flexible shuttles when you need a ride for service and responsive sales staff. Ask for Dennis for sales, he’s been very helpful to me!
Dennis was extremely helpful in my experience at Pfaff BMW. He was respectful, kind, welcoming, and professional all at the same time.
amazing sales and service staff they have been part of the family for over 20 years always a stress-free experience
Clean place and good selection of cars. Good location. Sales and service guys are easy to talk to
I met Dennis Liu and he made my first car purchase experience smooth. His patience and dedication to his job is very impressive. Thank you Dennis 🙏
Excellent service here at Pfaff! I got my x3 from here and Nael was really good. He helped me get the best vehicle at a very competitive price. Highly recommend this place for BMW cars.
We recently bought a pre owned BMW from Pfaff with the help of NAEL ADAS and ADAM DE SOUZA. They made the over all experience great. I would definitely recommend the team at Pfaff. I don’t have many complaints about the experience everything that was promised was given and the deal was fair.
Im just leaving this review because i genuinely want to share my good experience here and let the people know of Dennis and Adams great work:) I really liked that they were both really happy for me and this whole process was just super wholesome:) Give em a call and ask for Dennis to take care of you I picked up my 2020 330i earlier this month with the help of Dennis. I went to a few dealerships and none compare to pfaff and none of my salesmen come close to Dennis. Below are just some thoughts I'd like to ...
First 2024 BMW X3 xDrive30i that we purchased from PFAFF BMW. Lee Hui is our sales consultant... We are super happy dealing with him, very professional and patient with us. We will referral him to our friends and family.
everyone in the parts department is super kind and professional
Amazing service at this location! My husband and I had a great experience talking with Dennis Liu about all our car needs. He was very thorough and patient when explaining all our options and not pushy in the slightest. Definitely recommend this location for people looking to buy a BMW.
I just had the distinct pleasure of purchasing a vehicle from Pfaff BMW in Mississauga. I did not know any of the sales specialists before I arrived at the dealership, but was given the opportunity to work with Sylejman Zogjani and I have to say that I am very fortunate to have worked with him. Sylejman was phenomenal and patiently showed me all the vehicles I had come to see and answered all my questions with respect to car features that I required. He gave me detailed information re. my purchase options vs leasing options and we went over multiple ...
Excellant service very friendly & knowledgable staff.Jeremy is one of the best sales person I ever met. He has thorough knowledge on BMW.Keep up the good work.
Recently purchased a vehicle from Pfaff and had a great experience working with Solomon. He made the process smooth and did an excellent job communicating along the way. He took the time to understand what we needed and put himself in our shoes. Friendly, knowledgeable and professional.
Nael is an excellent salesperson. I have been with Pfaff since 2019 and Nael always goes above and beyond to make sure that you get the best vehicle for your needs. Very friendly and professional
The sales and service staff are friendly and provide excellent service. I have been a customer for the past 9 years and counting.
I recently had the wonderful experience of buying my first car from Stefan at Pfaff BMW! He went above and beyond with his constant communication before delivery, provided a high level of service and provided all the information related to the vehicle. Stefan was also very patient with many of the questions I had as a first time car buyer. It was an added bonus that he called to follow up making sure everything was going great with the car. Plus, Adam made sure I understood everything about the car before driving off the lot.
Bought this V8 beast through Nael, one of the best people I have dealt with, all the help and efforts he puts in to ensure you have the right deal that your looking for, much respect for this guy.
I had an outstanding experience at Pfaff bmw. They have built a sales experience that is worlds above any car dealership I’ve been to. I walked in with some hesitancy, (keeping in mind a car isn’t a small purchase) but that faded extremely quickly when I was helped by the friendly PFAFF staff. In particular Jeremy was extremely helpful in my decision making. He made me feel at ease with my decisions and helped guide me into the options that were perfect for my needs. Thanks again Jeremy!
Very friendly and professional. Outstanding knowledge of the products. I tend to visit the dealershio on regular bases
Purchasing an older used vehicle can be a challenging experience. There is lots of uncertainty and risk to consider. Is the car mechanically and structurally sound? Has the vehicle been in any serious accidents? Am I getting good value for the price? Can I trust the person (or the dealership) I am working with? What you really need in this scenario is someone who is direct and transparent. Someone who will answer all of your questions, work with you, and meet you where you are. Someone who will tell you the truth. I was recently in the market for an ...
Recently bought a New 2024 X7 from Pfaff BMW & Once again Diya was exceptional. This was my 2nd car buying experience with her in the past 6 months and once again she was very attentive & offered a prompt & wonderful service with her usual warm smile. Well knowledgeable and extremely patient & kind to sum it up. Well Done Pfaff BMW Mississauga & a BIG THANK YOU to Diya too.
Great experience. Victoria provided exceptional service and would recommend their shop any time. Price point was favorable also
We had a great experience this afternoon, picking up our new purchase. Thanks to Jeremy and Adam for the detailed orientation on the vehicle, for answering all of our questions, and for not making us feel rushed!
I recently bought a pre-owned car from BMW Pfaff Mississauga and I was very impressed by the service I received from Neal. He was friendly, professional, and knowledgeable. He helped me find the perfect car for my needs and budget. He also explained everything clearly and answered all my questions. I would highly recommend Neal and BMW Pfaff Mississauga to anyone looking for a quality pre-owned car. Thank you, Neal, for making my car buying experience a great one. You deserve 5 stars!👍
Amazing attention to details. Just one touch. And vehicle is alive again!
Salesman Mohamad was great as was Adam who showed me all the features etc when I picked up the car
Highly recommend this dealership because they always do a good job with detailed working and good attitude.
Very efficient, and great service, Jason was very helpful and considerate, 10/10 experience. Thanks
Serg and Stefan made the buying experience very easy and stress free. The team was very professional and helpful. Thanks guys for the quick sale!